Frequently Asked Questions
Everything you need to know about Ello® home essentials.
What is the typical shipping timeline for Ello® products?
Standard orders are processed within 1-2 business days. Depending on your location, delivery usually takes 3-7 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made pieces or items marked as final sale are not eligible for return.
Are Ello® products covered by a warranty?
Yes, all Ello® furniture and appliances come with a limited 1-year warranty covering manufacturing defects. Please contact our support team with your order number to initiate a claim.
How do I care for my Ello® textiles and linens?
To maintain the quality of our fabrics, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Avoid using bleach or harsh chemicals.
Do you offer international shipping?
Currently, Ello® ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna for larger purchases.